Design Software Support Agent Visa Sponsorship U.S

Job Description

• Position Title: Design Software Support Agent
• Location: United States (Various Locations)
• Company: Johnson, Mirmiran & Thompson (JMT)
• Employment Type: Full-Time | Permanent

About JMT

Johnson, Mirmiran & Thompson (JMT) is a 100% employee-owned consulting firm employing over 2,400 professionals nationwide. We specialize in providing multidisciplinary engineering, architectural, and information technology services to both public and private clients across the U.S.

Recognized as one of the leading firms in the country, JMT currently ranks #50 on Engineering News-Record’s Top 500 Design Firms list. Our people-focused culture and commitment to technical excellence make JMT an ideal place to build a long-term career.

Role Overview

We are seeking a Design Software Support Agent to join our Design Center of Excellence (DCoE). This role supports the implementation, maintenance, and optimization of AEC (Architecture, Engineering, and Construction) design software across the enterprise. The position contributes to advancing our design technology and ensuring efficient, standardized operations throughout the organization.

You will play a key role in ensuring that software systems—such as Autodesk and Bentley platforms—run smoothly across teams, assisting in troubleshooting, user support, and workflow optimization.

Key Responsibilities

• Support the setup, configuration, maintenance, and smooth operation of AEC design software.
• Assist with installing and upgrading Autodesk, Bentley, and other design applications.
• Help migrate existing projects to updated software versions when needed.
• Provide user support by diagnosing and resolving technical design software issues promptly.
• Assist in enforcing design and drafting standards, including layering, dimensioning, text annotations, BIM/CIM, and client compliance requirements.
• Participate in developing and conducting software training sessions to enhance team expertise.
• Contribute to maintaining design documentation and configuration records.

Required Qualifications

• Certification or equivalent hands-on experience with industry-standard design software, or a relevant degree in Engineering, Information Technology, or a Design-related discipline.
• Minimum of 2 years’ experience using Autodesk Civil 3D, Bentley OpenX, or similar engineering and architectural applications.
• Solid understanding of design processes, best practices, and technical documentation workflows.

Preferred Qualifications

• Associate or bachelor’s degree in Engineering, Architecture, Computer Science, or Technology.
• Working proficiency in Autodesk Revit, OpenRoads Designer, OpenBridge Modeler, or related Autodesk/Bentley tools.
• Familiarity with ProjectWise and Autodesk Construction Cloud (ACC).

Work Environment

This position is primarily office-based, requiring standard computer work in a quiet and comfortable environment. Occasional standing or walking may be required. The workspace is free from noise and environmental hazards.

Visa & Sponsorship Information

Please note that immigration sponsorship (e.g., H-1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for candidates eligible under the TN visa classification.
For more information on work eligibility in the U.S., visit the U.S. Citizenship and Immigration Services (USCIS) website.

Compensation & Benefits

Hourly Rate: $24.00 – $34.00 (based on experience, education, and certifications).
This range represents a good-faith estimate and may vary depending on the candidate’s qualifications.

Employee Benefits Include:

• Affordable Medical, Dental, and Vision Insurance
• Company-paid Life and Disability Insurance
• Paid Time Off and Paid Holidays
• Paid Caregiver Leave Program
• 401(k) Plan (Traditional and Roth options)
• Employee Stock Ownership Plan (ESOP)
• Career Development & Training Programs
• And more comprehensive benefits available through JMT’s internal programs.

Equal Employment Opportunity

JMT is committed to maintaining an inclusive workplace and providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

To learn more about your employment rights, visit the U.S. Equal Employment Opportunity Commission (EEOC).

Ready to join a leading employee-owned firm that values innovation, collaboration, and career growth?
Apply now and be part of JMT’s mission to deliver excellence through design and technology.