Engineering Manager Visa Sponsorship USA

Job Description

Position: Engineering Manager, Customer Support and Services
Location: Remote or Ithaca, NY
Type: Full-time

About Etsy:
Etsy is the global marketplace for unique and creative goods. We create, support, and evolve the tools that connect millions of entrepreneurs to buyers worldwide. As an Etsy Inc. employee, whether you’re on the Etsy or Depop teams, you’ll work on large-scale, meaningful challenges with passionate colleagues, all while making a lasting impact. Together, we keep commerce human.

Salary Range:
$209,000 – $271,000

Role Overview:
As a full-time Engineering Manager on the Customer Support and Services team, you’ll report to the Director of Engineering. This role offers competitive compensation, including salary, an equity package, an annual performance bonus, and benefits to support both you and your family.

This role is open to candidates based in the United States, with priority given to those located near our Brooklyn or San Francisco offices. For those within commuting distance, in-office attendance is required once or twice a week. Etsy offers flexible work modes to suit various needs—more details on work modes and safety policies are available here.

The Team:
The Etsy Service team, part of our Customer Support and Services group, strives to create a delightful customer experience. We focus on helping our buyers and sellers love Etsy, offering top-notch support when things go right—and fixing them when they go wrong. The team builds and maintains tools for providing a best-in-class support experience to our growing customer base.

This cross-functional team includes engineers, product managers, researchers, data analysts, and operations professionals. We work collaboratively across different locations (US, Ireland, Mexico) and technologies, primarily PHP and MySQL.

We are committed to fostering career growth and continuous learning in an environment that encourages innovation. You can read more about our engineering culture on our Engineering Blog.

Responsibilities:

• Lead and guide a team of full-stack engineers to ensure high-quality results.
• Partner with the recruiting team to attract top talent and manage the full hiring process.
• Support the onboarding and growth of new engineers, ensuring they thrive at Etsy.
• Advocate for your team and drive a culture of inclusion, respect, and continuous improvement.
• Collaborate with cross-functional teams to align on goals and deliver value for both internal and external users.
• Oversee the team’s software delivery process and work closely with Product, Design, Research, Analytics, and Marketing to meet company objectives.
• Encourage a culture of ongoing learning and professional development.

What We’re Looking For:

• Proven leadership in managing engineering teams, delivering high-impact products that require reliability.
• Strong technical expertise, with the ability to make decisions balancing immediate and long-term goals.
• Experience coaching and mentoring engineers, fostering growth and providing opportunities for team development.
• A collaborative mindset, working effectively with other teams to shape strategy and drive decision-making.
• Excellent communication skills, capable of tailoring your message for different audiences.
• A passion for working with curious, enthusiastic, and responsible people.

Additional Information:
At Etsy, we believe diversity fuels innovation. We encourage people from all backgrounds and experiences to apply. Etsy is an equal opportunity employer, committed to providing an inclusive workplace for all. If you need an accommodation during the application or interview process, please reach out to your recruiter.

While Etsy supports visa sponsorship, please note that sponsorship opportunities may be limited to specific roles and skills.

Next Steps:
If you’re excited about the role and think you’d be a great fit, please send us your resume. Feel free to include a cover letter and tell us what makes you unique. We’re excited to hear about your journey!