Customer Success Manager Visa Sponsorship USA

Job Description

At n8n we are building something bold: an open, AI-driven workflow orchestration platform that gives people the speed of no-code and the freedom of full code. It’s the type of platform that lets technical teams automate complex ideas faster, smarter, and without limits. With more than 650,000 active builders, a vibrant global community, and 500+ powerful integrations, we’ve become a home for people who love to create, experiment, and push boundaries.

Since launching in 2019, we’ve grown into a diverse team of 160+ across Europe and the United States, anchored in Berlin but connected through a shared builder mindset. Along the way, we’ve earned 145k+ GitHub stars, achieved a $2.5bn valuation, and landed in Sifted’s 2025 B2B SaaS Rising 100 as the 4th most promising SaaS startup in Europe.

Now, we’re ready for the next chapter and we want you to be part of it.

What This Role Is All About

As a Customer Success Manager, your mission is to help customers adopt n8n with confidence, discover long-term value, and keep growing with us year after year. You’ll balance hands-on customer support with building scalable systems, automations, and processes that allow our team to serve a fast-growing global customer base.

If you apply, we encourage you to actually try n8n and explore your first workflow. You can start easily here: app.n8n.cloud/register.

What You’ll Do

1. Customer Success & Relationship Building

• Guide new customers through onboarding and set them up for long-term success.
• Spot opportunities to expand product usage and nurture customer growth.
• Resolve technical or commercial challenges proactively.
• Manage day-to-day communication and handle escalations with clarity and care.

2. Process Creation & Automation

• Build playbooks, workflows, and automation systems that help us engage customers at scale.
• Design efficient tools and processes that help the CS team serve more customers without losing quality.
• Share insights and best practices to elevate team performance.
• Create initiatives like roundtables or webinars—that bring value to customers in meaningful, scalable ways.

3. Commercial Growth

• Lead renewal discussions and uncover upsell or cross-sell opportunities.
• Collaborate seamlessly with Sales to progress contracts and order forms.
• Run structured quarterly business reviews that uncover long-term potential.

4. Operational Excellence

• Keep CRM and customer data clean, accurate, and actionable.
• Lead improvements to CS processes across the organisation.
• Partner closely with Sales, Support, and Product to deliver cohesive customer outcomes.

What You Bring

Must Haaves

• Strong Customer Success experience managing a book of business and delivering world-class onboarding.
• A curious, quick-thinking approach—you understand what n8n unlocks for people.
• Technical confidence: you can build workflows in n8n and know when to escalate.
• Commercial experience navigating renewals, upsells, and cross-sells in SaaS.

Nice-to Haves

• Experience working in scaled CS environments with large customer portfolios.
• Clear, structured communication skills and strong phone presence.
• A passion for building processes, tools, or playbooks.
• Comfort engaging with technical audiences in customer-focused roles.

Visa Sponsorship

We are an equal-opportunity employer and welcome applicants from all backgrounds.
We can sponsor visas for Germany. For any other country, you must already have the legal right to work there.

Our Culture

We’re a remote-first team with English as our company language. Diversity, inclusion, and belonging matter deeply to us—you can explore our initiatives on our Notion page. If you see multiple postings for the same role, it’s simply because we hire remotely and want candidates in various regions to find us.

What You Get

Compensation & Ownership

• Competitive salary packages.
• Equity—because empowerment is one of our core values, and we believe everyone should own a piece of n8n.

Time Off & Wellbeing

• Europe: 30 vacation days plus public holidays.
• US: 15 vacation days + 8 sick days + public holidays.
• Health and wellness benefits based on your location.
• US employees get several low-premium medical plans, dental, and vision coverage.

Future Planning

• Europe: Pension contributions aligned with local standards.
• US: 401(k) with a 4% employer match.

Financial Security

• US: Company-paid life insurance + disability insurance.
• Europe: Benefits aligned with local norms.

Career & Learning

• €1,000 (or local equivalent) annually for learning—courses, events, coaching, books.

A Passionate Team

• Regular hackathons where everyone competes to build the coolest project.
• A remote-first structure with team off-sites for connection and creativity.

Support for Open Source

• $100 monthly allowance to support the open-source projects you love.

AI Empowerment

• Unlimited access to AI tools to help you work smarter and faster.

A Kind, Ambitious Culture

• Our eNPS score for 2024: 94—a testament to how much people love working here.

Country-specific benefit details will be included in your contract.